Who We Are
Noworaik Cleaning provides residential and commercial cleaning services. We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles.
Data We Collect
Information you provide
- Name, email address, phone number, and service address.
- Booking details such as preferred dates, service type, access instructions, and notes.
- Messages you send through forms or email and any feedback after a visit.
Information collected automatically
- Basic device and usage information including pages visited and timestamps.
- Approximate location from IP to plan routes and estimate travel time.
Information from third parties
- Payment confirmation status from our payment provider.
- Address and mapping services to verify service areas.
How We Use Data
- To provide quotes, schedule teams, and deliver services.
- To send booking confirmations, reminders, and service updates.
- To improve our website, plan staffing, and develop new offerings.
- To comply with legal obligations and respond to lawful requests.
Legal Bases
We rely on performance of a contract, legitimate interests in running and improving our business, your consent for optional activities, and legal obligations where records must be kept.
Retention
We keep data only as long as needed for the purposes described or as required by law. Typical retention covers the service relationship plus a reasonable period for queries, chargebacks, or record-keeping.
Security
We use administrative, technical, and physical safeguards such as access controls, encryption in transit, and staff training. No method is perfect, but we work to prevent and reduce risk.
Your Rights
- Access and correction of your personal information.
- Deletion when data is no longer needed and no legal obligation requires retention.
- Objection to certain processing and withdrawal of consent for optional uses.
- Opt-out of marketing via any message or by contacting us.
To exercise a right, use the contact details below. We may ask for information to verify your request.
International Transfers
Some providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards comparable to the Australian Privacy Principles.
Children
Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will take appropriate action.
Changes
We may update this policy to reflect changes in practice or law. The date at the top shows when it was last revised. Significant updates will be highlighted here.
Contact
Email: noworaik@gmail.com
Address: 3 Piccadilly Cir, Joondalup WA 6027, Australia